PURCHASE OF TICKETS -TRANSFER ORDER RECEIPTS
The purchase of tickets for passengers and vehicles can be carried through:
Transfer order receipts can only be edited either at central port agencies or from purser's office staff.
Each passenger's ticket is personal, bears the passenger's name, is not transferable and is only valid for the class, stretch and date it was issued for.
Tickets can be changed at any travel agency, irrespective of the agency that issued them, since the travel agent agrees.
Passengers must secure their place in time, especially during peak seasons.
Tickets that have been purchased through the company's site on the internet or through telephone are to be collected at the company's port agencies on departure ports or sent by courier to the address that the passenger has provide.
Currency on board is the EURO.
PASSENGERS NAME LIST
According to the S.O.LAS. regulation, it is mandatory, for reasons of safety, to state the following information when making your reservation: Surname, Name (Initial), gender, age category (child / adult / infant), type of vehicle and plate number. When reserving a ticket (either online or at a travel agent), the passenger must provide full details of his / her ID, telephone number and e-mail in order to be noticed and informed by the company in the case of any delay or cancellation of the itinerary. In the case that the passenger is not willing to provide the company with his contact details this is noted on the ticket. Online Reservations: the passenger fills in his contact details in the appropriate fields available or chooses the option "I do not want to be informed in the case of any delay or cancellation of the itinerary". The passenger must also check that the details printed on the ticket are correct (date, time, itinerary, vessels name, ID details, etc.) and not to accept any ticket in the case something is wrongly printed.
The price of the ticket (fare) includes the transportation of the passenger to the port of arrival, the class which has been selected and appears on the ticket, as well as any additional legal expenses (i.e. port expenses e.t.c.). Snacks and beverages from the ship's bar are not included in the price of the ticket.
Information about ticket prices is provided on our official web page.
The Company grants the passengers reductions according to its commercial policy.
Children under the age of 4 travel free of charge.
A 50% discount is offered to children from 4 to 10 years of age.
Members of Dodecanese multi-parents association get a 20% discount on the ticket price.
People with reduced mobility, whose degree of disability exceeds a certain percentage of 80%, get a 50% discount on the ticket price.
For group reservations, offers can be made after special agreement.
Τo see all company's offers and discounts, click here.
Any reductions applied to the fare are not cumulative. If more than one reduction is applicable, then only the largest one is granted. Passengers entitled to a reduction must declare so during the time of reservation and show all relative documents both while issuing the relevant reduction tickets and while boarding the Vessel. After the issuing of the tickets, no refund on the fare is provided.
BOARDING AND CHECK-IN INFORMATION
The passenger and the vehicles must be at the check in point an hour before travelling. If the passenger or the driver misses the departure, they are not entitled to any refund. Passengers must present to the authorized personnel of the vessel their ticket, passport, identity card or other valid travel documents. The company reserves the right to deny embarkation to any individual who, according to the best of company's knowledge, does not appear to possess valid travel documents or fails to prove, beyond doubt, his/her identity. During embarkation and voyage, Financial Officer conducts ticket controls. While these checks take place the passengers are obliged to demonstrate both their tickets and the supporting documents concerning a commercial reduction in the case that a reduction ticket has been issued. Any passenger, who wish to change the destination that is on the ticket, must notify the Financial Officer and pay the difference. Passengers, who travel to a different destination than the one that appears on the ticket, will be amenable to a fine and other legal procedures.
Any passenger who travels without ticket will be delivered to the Port Authority as a stowaway.
DELAY-CANCELLATION OF TRIP
In the event of prohibition of departure due to bad weather conditions or due to official orders from port authorities, the company claims no responsibility for possible delay or cancelation of the trip. In that case, passengers can modify their tickets or get a refund of the full amount paid for the ticket. The shipping company reserves the right (with approval of Mercantile Marine Ministry) to replace the ferry a ticket was issued for, with another ferry. The routes are subject to modifications and are published in our website www.12ne.gr.
The passengers can cancel or replace their tickets and get a partial or full refund depending on the date of cancellation.
In the case that a ticket is cancelled within a period of seven (7) days to one (1) hour prior to the vessel's scheduled date and time of departure, a refund of 50% on the fare is granted.
From fourteen (14) days up to seven (7) days prior to the vessel's scheduled date and time of departure, a refund of 75% on the fare is granted.
Up to 14 days before departure date: 100% refund on tickets value.
Alternatively, the passenger is given the possibility to convert these tickets into Open Date (Open) in order to use them on a future trip, provided that the request has been made before departure.
After the vessel's departure tickets cannot be cancelled, cannot be converted to Open Date (Open) and cannot be transferred to another date.
Tickets cannot be cancelled via telephone. Tickets can be cancelled or converted only by the travel agent that issued them or by the company's central port agent.
LOSS OF TICKETS
In the case of the loss of a ticket, the passenger must buy a new one in order to travel.
It is strictly forbidden to carry guns, explosive materials or other dangerous substances or materials on board. Smoking on board is prohibited within the Vessel's interior. For reasons concerning the safety of the Vessel and the passengers as well as the protection of the environment, you are kindly requested not to throw cigarettes which have not been extinguished inside or outside the Vessel or overboard.
Passengers must abide by all safety regulations during embarkation, disembarkation and voyage, meet hygiene rules and conduct themselves in a respectful manner towards fellow passengers and crew. Furthermore, they must abide by every order given by the Master or direction given by members of the crew during the voyage and address the competent members of the crew if a problem arises.
Complaints during the trip should be addressed to the vessel's Master or Staff Captain. Upon arrival complaints may be addressed to the shipping company.
PASSENGERS WITH SPECIAL NEEDS
Our vessels have specially designed cabins with easy access and operation to accommodate passengers with special needs.
Passengers are entitled to carry free of charge luggage up to 40 kg and 0.5 m3. During the voyage, luggage remains in the garage into specially designed areas. However, because it is prohibited to access the garage of the Vessel while travelling, passengers must take with them any personal belongings they might need during the voyage. Money, securities and other valuable objects can be handed to the Vessel's Purser's Office for safe keeping. The Vessel and the Company bear no responsibility for theft or loss of money, securities or other valuable objects inside the Vessel, in the case that they have not been entrusted with for safekeeping. In case of loss of personal belongings, passengers can address the Company.
Cargo embarkation begins just before the ship's departure. Carriage of guns, cartridges, explosive, flammable, combustible and in general hazardous material is strictly prohibited. The cost estimation is based on dimensions and weight of the package, number of packages and destination point. The sender is obliged to state his contact data and the contact data of the recipient. If the package contains money, securities and other valuable objects must be handed to the Vessel's boatswain for safe keeping. Sender must inform the Vessel's boatswain in case the package requires cooling or deep freezing, otherwise the company claims no responsibility for possible damage. In case the recipient does not receive the package, then it is returned to the departure port and if the sender wishes to resend it, there is an extra charge. The Vessel and the Company bear no responsibility for theft or loss of money, securities or other valuable objects inside the Vessel, in the case that they have not been entrusted with for safekeeping.
animal's presence in interior common areas of the ship (cabins, bars, etc.) is
strictly prohibited. The
Company's vessels have special exterior areas for pets. Domestic animals must always
be accompanied by their owner, they must be tied (with a leash or chain)
and they must wear a muzzle if they are outside of their cage. Passengers traveling with a pet must always have with them a recently updated health booklet and they are responsible for its care, security and hygiene.
For any further questions or remarks, passengers can address the Company, either via telephone +3022410 70590 or via e-mail firstname.lastname@example.org